ICT Change Management Policy, Procedure and Framework
What Is It?
- ICT Change Management is a risk management process that is used to authorise the making of changes to controlled IT systems environments while managing a change schedule in order to maximise the number of successful IT service and product changes
- Leverages a Change Advisory Board (CAB), a group of empowered members of the business whose role is to evaluate ICT changes and the risk they present to the business and ultimately authorise or deny the change
What Problem does it Solve?
- Poorly managed and controlled changes to ICT environments which result in system impacts affecting key business software, interrupting business operations and data security issues or information loss
- Unplanned outages and incidents resulting in an unstable, inconsistent and under-performing ICT environment resulting in a poor end user experience
- Inefficient use of ICT support resources reacting to incidents as opposed to spending time planning for controlled ICT system changes
What Problem does it Solve?
- Poorly managed and controlled changes to ICT environments which result in system impacts affecting key business software, interrupting business operations and data security issues or information loss
- Unplanned outages and incidents resulting in an unstable, inconsistent and under-performing ICT environment resulting in a poor end user experience
- Inefficient use of ICT support resources reacting to incidents as opposed to spending time planning for controlled ICT system changes
Benefit to your Business
- Delivers a repeatable and auditable process to provide confidence in systems and data
- Greater % of successful ICT system changes, with lower numbers of post implementation incidents
- Fewer ad-hoc changes and associated system outages dues to the structured nature of a release schedule
- Improved engagement of all impacted stakeholders through the process
Our Solution
- The Unified Technology ICT Change Management Framework is based on a foundation of the ITIL Change Management model. It’s comprised of a set of best practice policies and procedures which enable organisations to rapidly and efficiently implement a sound ICT Change Management process and benefit from greater IT change control.
- ICT Change Management Framework (Includes supporting policies, procedures and templates)
- Change Advisory Board Terms of Reference
Our Solution
- The Unified Technology ICT Change Management Framework is based on a foundation of the ITIL Change Management model. It’s comprised of a set of best practice policies and procedures which enable organisations to rapidly and efficiently implement a sound ICT Change Management process and benefit from greater IT change control.
- ICT Change Management Framework (Includes supporting policies, procedures and templates)
- Change Advisory Board Terms of Reference